Frequently Asked Questions

When you record a segment, your microphone audio is uploaded straight to our API — never directly from your browser to a third party. From there, it may be processed by third-party transcription providers used by NAATIUrdu, and separately analyzed for pauses, hesitations, and timing. That transcript and recording are what get scored.

Recordings are kept for up to 30 days so you can play them back in your reports, then they're deleted. You can edit the auto-generated transcript before submitting a segment if it misheard something. The latest recording is used for transcription and scoring; earlier attempts still count toward performance time and repeat usage.

It's not supposed to. The webcam preview during practice exists purely to mimic the real NAATI CCL test environment, where a camera is present in the room — it's there to help you get used to that setup, not to capture anything.

NAATIUrdu never records, uploads, or stores webcam video. Only your microphone audio is used for scoring — your camera feed never leaves your device.

AI scoring is a practice estimate for tracking progress and spotting recurring issues. It is not yet backed by a published expert-scored accuracy benchmark, so treat it as structured practice feedback rather than a prediction of your actual CCL result.

The scoring model itself is our own — built by NAATIUrdu and informed by publicly available NAATI CCL marking guidance, not licensed or provided by NAATI. It follows the same general shape as the real exam (accuracy, language quality, delivery, plus repeat/pause/time penalties) so practice here translates to the real test, but it is an independent implementation, not an official one.

Pro and Ultra can save up to 100 dialogue attempts in a rolling 24-hour window. A standalone dialogue uses one saved-attempt slot and a full mock reserves two. When fewer than the required slots remain, you can still rehearse locally, but that run is not uploaded, transcribed, reviewed, or saved in History.

Ultra's unlimited scoring is subject to 50 AI scoring calls per rolling 24 hours. A full mock score or whole-mock re-score uses two calls. At that limit, reviewed attempts remain saved for later scoring; changing plans does not make a currently exhausted rolling window available sooner.

No — NAATIUrdu does not offer refunds for change of mind, unused time, unused scoring quota, or cancelling partway through a billing period. Cancelling a subscription stops future renewals, but the current paid period runs to its end rather than being refunded.

See our Terms and Conditions for the full policy. Nothing here limits any rights you may have under applicable consumer law.

Reach out at support@naatiurdu.com and we'll help you out.